CALL US
0845 241 8787
PAYMENTS AND RETURNS:
METHODS OF PAYMENT
VISA, VISA Debit, VISA Electron, MasterCard, Switch, American Express and Maestro.
You can pay by Visa, MasterCard, Visa Debit, Maestro, American Express or Solo, and we're pleased to say that we now Electron cards. Please note that we will not charge your card until the goods leave our warehouse.
MAKING RETURNS
You can return items within 28 days of purchase. They need to be returned with their original packaging and proof of purchase or gift certificate and we will be happy to exchange or refund.
Regrettably, items engraved, embossed or soldered cannot be refunded unless they are defective or faulty.
You just need to pack the items back in the parcel, include the paperwork and send it back to:
Internet Returns Department
Ice Elegant Gifts Ltd
Unit 848, 19-21
Crafword Street,
London, W1H 1PJ
When returning items you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost in transit.
A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you.
For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.
