Returns Policy

You can return items within 28 days of purchase. All items must be returned with their original packaging and proof of purchase or gift certificate and we will be happy to exchange or refund. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Regrettably, items engraved, embossed or soldered cannot be refunded unless they are defective or faulty.

To return please pack items back in the parcel, include the paperwork and send it back to:

INTERNET RETURNS DEPARTMENT:
Ice Elegant Gifts Ltd
5 Percy Street
Fitzrovia
London
W1T 1DG

When returning items you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost in transit.

A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you.

For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us if a replacement item is not available to be sent.