Delivery Information

At ICE London, we want to make sure that you receive your order exactly when you need it. If the product is being displayed, it means that we have the item in stock, and you can order with confidence, knowing that dispatch will be quick and efficient.

We want you to be 100% satisfied with your purchase from ICE London, so please do call or email if we can help with any aspect of your order on 0845 241 878.

Standard UK Delivery cost is £3.95 via Royal Mail and delivery usually takes place between 2-5 working days from the date dispatched. (During any times of disruption of this service due to strike action, we use an alternative method at no extra cost to you.) Order tracking is not available for Royal Mail deliveries. Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt. If no one is there to take your delivery the Royal Mail will leave a calling card to notify you on how you can pick it up.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

We also deliver internationally via courier service with delivery charges starting from £9.50 at checkout. For more information, please call us on 0845 241 8787 and we can arrange this for you.

ICE London will be closed over the Christmas period between 24th - 1st January. All orders made online will be dispatched when business resumes on 4th January. Orders placed before 20th December should be delivered in time for Christmas.